Terms and Conditions

The Button Box


To purchase an item browse through the various sections, selecting the item(s) you want. You may be required to select an option ie size, colour etc. Once you have made your choice you can click on 'Add to Cart'. You may then proceed to the checkout, or continue to shop. Once you have finished shopping, click on 'Checkout'.

You can make a payment by PayPal ( you don't need to have an account with paypal to pay)  you will be taken to the paypal site and once your payment is made you will return to Button Box Yarns Website.

You also have the option to pay by the following credit cards: Visa. Mastercard, Maestro, Apple pay and many other supporting companies. This is a highly secure method of payment, and means that we never see your credit card number. As soon as this is live you will see the option on the checkout page.

If you make a mistake with your order and are unable to correct it in the shopping cart please contact us and we will correct the mistake.

All goods must be paid for before they are shipped.

In the event that an item you order is out of stock when I come to packing your order, there will be a choice to either refund the items missing or a replacement of something similar. You must ensure that your contact details are correct for me to do this otherwise I will have to cancel the order and refund in full.

Please note  - Where possible multiple balls of the same shade will be sent with the same dye lot. However, this is not always possible, we will get in touch if we are unable to fulfil your requirement and offer a full refund.

Typographical errors.

In the event that Button Box Yarns product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. Button Box Yarns reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.


Uk Postage.... 

Small Parcel- 3-5 Working Days - £4.99

Large Parcel- 2-3 Working Days- £7.99

I reserve the right to charge extra postage for heavier orders over the weight priced up. You will be notified of this before dispatch of your order and if you don't wish to proceed a refund will be issued. please contact me BEFORE you place your order.

Depending on weight (see note above about heavier orders) all orders will be sent by second class royal mail or courier.

If you wish to upgrade to first class postage please contact me prior to placing your order and  I will invoice you for any extra postage cost and fees incurred. Please email us at thebuttonbox@icloud.com , we are also on facebook which is a good place to contact me quickly.

 Orders will be sent out within 2 working days after order. 

If you require next day delivery please contact me and I could give you a price to arrange that.

Overseas shipping is automatically calculated at check out and prices vary depending on the weight and location.I cannot be held responsible for any customs charges that might be incurred.

All images and content used  have been used with the permission of the supplier.

Please be advised that whilst care has been taken to ensure a good representation of yarn colour in the images colours on individual monitors can differ.

If you purchase any of the patterns I create and sell, you are free to sell the resulting items you create from them. Please do not to sell or distribute the pattern without my permission.

The Button Box is NOT a VAT registered company..

Contacting us: