Refund and Cancellation Policy

Refund and Cancellation Policy

Cancellation Policy

You have the right to cancel any goods ordered, from the point at which they are ordered, up until the point at which they are dispatched. A full refund will be given. As goods in stock are usually dispatched the same day they are ordered, please bear in mind that the cancellation period may only be a matter of hours. If goods have been dispatched, you may return unwanted items at your own expense and a refund will be provided.

Returns Policy

If you experience any problems with any of our goods, please contact me on 07725990843 or e-mail

Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer. Before returning faulty goods to us, please contact us, and we will arrange to cover the cost of returning the faulty goods.

Please note we DO NOT take any wool back which is in perfect condition. Please ensure you return faulty items to us within 14 days. We will arrange for a full refund of the cost of the goods. We will not be able to cover the cost of returning the goods to us.